Category: Call Logging

Recording calls / Incidents by diygalaxy.com

Posted on By diygalaxywiki No Comments on Recording calls / Incidents by diygalaxy.com
Call Logging, CRM, ERP, General

CRM modules enable organizations to track calls and incidents to clients. Customers receive better support and more controlled service. This ensures satisfied clients who will want to keep doing business with the you. Agents log customer interaction and other information into the system, giving organizations a valuable data resource to use for marketing programs, advertising … Read More “Recording calls / Incidents by diygalaxy.com” »

Incident Layouts by diygalaxy.com

Posted on By diygalaxywiki No Comments on Incident Layouts by diygalaxy.com
Call Logging, CRM, Export Options, General

The CRM module allows for more than one layout to be printed. Its supports multiple different layouts and copies of that layout when an incident is posted. For instance, your company may want a limited internal version printed so tools, stock etc can be dispatched. The technician or sales person could have another layout with … Read More “Incident Layouts by diygalaxy.com” »

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