Category: CRM

Campaigns & Promotions by diygalaxy.com

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CRM, General, Get Started

This article will tell you how to create a campaign.Your marketing department works hand in hand with your  a sales department is to come up with a marketing campaigns.The purpose of a marketing campaign is to develop leads for the sales department. Leads that are generated are associated with a certain campaign and they can … Read More “Campaigns & Promotions by diygalaxy.com” »

Customer Relationship Management (CRM) by diygalaxy.com

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CRM, General

Companies need to manage integral parts of its business relationships i.e. customers, suppliers, distributors, dealers, partners, employees, helping them build health and sustainable business relationships that are profitable in the short and long term. Allowing them to give excellent business value Market, track and measure campaigns over multiple channels, such as email, search, social media, … Read More “Customer Relationship Management (CRM) by diygalaxy.com” »

Recording calls / Incidents by diygalaxy.com

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Call Logging, CRM, ERP, General

CRM modules enable organizations to track calls and incidents to clients. Customers receive better support and more controlled service. This ensures satisfied clients who will want to keep doing business with the you. Agents log customer interaction and other information into the system, giving organizations a valuable data resource to use for marketing programs, advertising … Read More “Recording calls / Incidents by diygalaxy.com” »

Incident Layouts by diygalaxy.com

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Call Logging, CRM, Export Options, General

The CRM module allows for more than one layout to be printed. Its supports multiple different layouts and copies of that layout when an incident is posted. For instance, your company may want a limited internal version printed so tools, stock etc can be dispatched. The technician or sales person could have another layout with … Read More “Incident Layouts by diygalaxy.com” »

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